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How can we help?

Getting started

What is Stablora?
A crypto payment platform for shops, SaaS products and gaming platforms. You create invoices or payment links, customers pay in the coin they hold, and the balance lands in your workspace, where you can convert it or pay it out.
Is it live? Can I accept real money today?
Yes. Payment links, the hosted checkout and the API with a live key (qk_live_…) accept real payments on 14 networks. Test keys (qk_test_…) work on public testnets with free coins, so you can try everything first. See the testing guide.
Do my store plugins take real payments?
Yes, with a live key (qk_live_…): Connect with Stablora in the WooCommerce, PMPro, EDD, PrestaShop and OpenCart plugins issues one by default. The WordPress and PHP store plugins were tested on real installations; the newer integrations (Odoo, Moodle, Gravity Forms, WHMCS, Discord, Telegram …) are tested against a real Stablora — try them with a test key first. See Integrations.
How long does integration take?
Most shops are done in minutes with a plugin from Integrations. Custom platforms use the REST API or the Node.js, PHP or Python SDK; the API reference has copy-paste examples, and the testing guide covers every payment scenario.
Do I need a company or ID to sign up?
No. Individuals and companies can open a workspace, and no identity documents are required today. We may ask about your business or a specific transaction and hold payouts until we hear back.

Payments

Which coins and networks are supported?
Bitcoin, Ethereum and EVM chains (Base, Arbitrum, Optimism, Polygon, BNB Chain, Avalanche), Tron, TON, Solana, Litecoin, Dogecoin, Monero and popular stablecoins and meme coins. Every network keeps its own balance; a USDT on Tron is never mixed with USDT on Ethereum.
What happens if the price moves while the customer pays?
Nothing. When an order is created in USD, EUR or GBP, the coin amount is locked. The customer pays exactly that amount, even if the market moves before their transaction confirms.
What if a customer sends too little or too much?
Underpayments within your tolerance setting are accepted; larger shortfalls mark the invoice as underpaid so the customer can top up. Overpayments are credited, and you can refund the difference from the dashboard.
Can customers pay by card?
Yes, on the checkout page customers can buy the exact crypto amount by card through Changelly, which sends it straight to the order address. Changelly sets its own fees and may ask the buyer for verification. Card purchase is not available in every country (for example it is currently blocked in Türkiye).
Does every order get its own address?
Yes. Each invoice has its own deposit address, so payments are matched to orders automatically. Platforms that need a permanent wallet per user (for example games) can use the customer wallet API instead.
When is a payment final?
After the network-specific number of confirmations. If a block reorganisation removes a transaction afterwards, the payment is reversed and you receive a payment.reversed webhook.

Fees and payouts

How much does it cost?
0.5% per incoming payment, with no monthly or setup fee. Automatic conversion adds 0.25% on top of the exchange cost. Payouts cost the network fee plus a small commission, shown before you confirm. See the pricing page or try the fee calculator.
Can my customer pay the fee?
Yes. In Settings you can choose who pays the processing fee. If the customer pays, the 0.5% is added to the invoice total and you receive the full order amount.
How do payouts work?
Request a payout to your own wallet in any supported asset. You can require manual approval, set daily limits, or enable automatic withdrawals once a balance reaches a threshold.
Do refunds cost a commission?
No. Refunds to your customers only carry the network fee.
Which coins are converted automatically?
With auto-convert on, coins received on BNB Chain, Ethereum, Polygon, Arbitrum, Base, Optimism and Avalanche are swapped on-chain (PancakeSwap V3 / Uniswap V3) into USDT or USDC on the same network, with price protection. Bitcoin, Litecoin, Dogecoin, Monero, TRON, TON and Solana coins stay as received for now. Fees are on the pricing page.

Streamers and affiliates

Can I take crypto donations on stream?
Yes. In Dashboard → Donations pick a handle: viewers donate on stablora.xyz/d/yourname with any supported coin, and each confirmed donation appears in OBS as an alert (your text, sound, GIF or the Stablora card) and fills your goal bar. Send test donation checks your OBS setup without counting toward totals. Donations carry the normal 0.5% processing fee. See the setup guide.
Are there panels and overlays for my channel?
Yes. The Stream kit in Dashboard → Donations has Twitch panels, a donate button, an animated "Support the stream" overlay (transparent WebM, ProRes MOV or green-screen GIF) and ready HTML that links to your donation page.
How does the affiliate program work?
Every verified account has a referral link in Dashboard → Affiliate. For every business that signs up with it you receive 20% of the 0.5% processing fee it pays, for 12 months, credited to your balance in the same coin. Banners, buttons and videos with your link are on the same page. Details on the pricing page.

Security and compliance

How are funds protected?
Double-entry accounting for every balance change, isolated signing for private keys, two-factor authentication, IP allowlists for API keys and dashboard, and approval rules for payouts.
Do you screen addresses?
Yes. Deposit senders and payout destinations are checked against sanctions lists. Matching deposits are frozen for review, and payouts to listed addresses are refused. See the AML policy.
How do I verify webhooks?
Every webhook carries a Stablora-Signature header (HMAC-SHA256 with a timestamp). Always verify it and treat an order as paid only after a verified webhook or an API lookup, never because of a browser redirect.
Fee calculator

What you receive

No monthly fee, no setup fee. Enter an order amount to see every fee on the way to your wallet.

Who pays the 0.5% processing fee?
Customer pays$100.00
Processing fee (0.5%)− $0.50
Withdrawal commission (0.5%)− $0.50
Network feedepends on the chain
You receive$99.00

Estimate with default rates. Your workspace may have custom rates; the exact amount is always shown before you confirm a conversion or payout.

Contact

Talk to us

Questions about pricing, an integration or your account? Send a message and we get back to you by email.

Never send passwords, API keys or seed phrases. We will never ask for them.

Signed in? Your dashboard shows your own fees, payouts and webhook logs.